Product Manager – Customer Management tool

As the Product Manager you will be forming strategies to contribute to and execute the product roadmap to ensure that the overall performance of the product is aligned to the strategic priorities.
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Who we are

The Workshop is a tech company that develops incredible software for the online gaming industry. Living by the motto “Fearlessly Forward,” innovation is at the centre of everything we do, whether it’s our games, new products and technologies. We understand that great ideas come from great people, and great people thrive when they’re trusted to challenge, change, improve, and perfect our products and processes. Our strength lies in the diversity of our skills, and that comes from the diversity of our people. The Workshop is committed to being a diverse and inclusive workplace where we learn from each other, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof,) and programming language preference. As an equal opportunity employer, we offer a pleasant, supportive place to work – whoever you are. It’s a place where you can try new ideas, take risks, and move Fearlessly Forward.

What you'll do

As the Product Manager of Customer Management tools, you will manage a small but effective team that is responsible for the overall quality and performance of your suite of products.  You will be responsible for forming strategies to contribute to and execute the product roadmap to ensure that the overall performance of the product is balanced and aligned to the strategic priorities.

You will work with leadership to constantly assess the organization’s overall capability and propose strategies to increase capabilities where necessary (requirements, market research, customer service, product design, and development).

 You will be accountable for the execution of the roadmap for the global suite of Customer Management products including Bulk Change Manager, Customer Manager including Customer’s Wallet management and Transactions, Customer Account Messaging and other aspects of Customer Account Management. You will build and enhance products from existing ideas, and help to develop new ideas based on your industry experience and your contact with internal stakeholders and their business requirements. You will stay abreast of changing market conditions, competitors, and new technologies.

 You will work closely across all aspects Product Development (Product, Engineering, and Design) to ensure that requirements are prioritized in line with overall business value. Coordinating across multiple teams and ensuring clear communication to stakeholders of upcoming releases and leading the change management activities to ensure that operational staff are aware and changes are made with minimal impact on operational performance.

  • Manage the overall execution of the roadmap for your group of Products across different regions
  • Produce proposals and supporting business cases to justify the ongoing investments in applications and tools
  • Lead a team of business analysts ensuring that the team are aligned across the Customer Account Management vision and strategic priorities
  • Work with stakeholders you will ensure that systems and technology support their business strategies with supporting KPIs and performance targets
  • Influence organization, customers, suppliers, partners and peers on the contribution of own specialism. Build appropriate and effective business relationships.
  • Manage strategic third-party relationships with suppliers where necessary
  • Work with partners in Business Intelligence and Product Development to create efficiencies
  • Identify and specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers
  • Lead the planning of product release plans and set expectation for delivery of new   functionalities Advise on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives.

What you'll bring

  • Passionate about Customer Account Management and about delivering the best possible End-User Experience
  • Proven experience in similar products in a high-transaction based environment
  • Proven experience in successfully managing and leading projects and programs on a global basis
  • Highly organised – proven ability to proactively manage time effectively when handling multiple simultaneous projects
  • Proven experience of working effectively with globally distributed teams and stakeholders
  • Personable character and an exceptional communicator – ability to communicate at the highest level both written and verbal
  • Extensive years of product management and product development experience relevant to responsibilities in this role
  • Good at getting on with things in a fast-paced, fast-changing environment.
  • Degree educated
  • This position requires International travel

What's in it for you

  • A generous relocation package
  • Medical insurance for you and your family
  • Learning and growth opportunities at The Workshop
  • A free private bus between the office and Malaga city centre
  • Free English or Spanish language classes
  • Inclusive culture and fun socials – from weekly drinks to big seasonal events. We’ve even got a football team.
  • Six weeks’ paid leave for each four years of service
  • An in-office massage service
  • Soft drinks and fresh fruit
  • A games room
  • Regular Hackathons and Designathons 

Sound good? Then we’d love to hear from you…

Usually responds within three days

Or, know someone who would be a perfect fit? Let them know!

Málaga

Calle Severo Ochoa, 16
29590 Málaga Directions View page

Our culture

We’re lucky enough to have a home in two of Europe’s best tech cities – London and Malaga – and are proud of our diversity. Our Inventors represent over 40 different nationalities and almost 30 languages.


Already working at The Workshop?

Let’s recruit together and find your next colleague.

email
@theworkshop.com
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