Desktop Support Specialist

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Who we are

The Workshop is a tech company that develops incredible software for the online gaming industry. Living by the motto “Fearlessly Forward,” innovation is at the center of everything we do, whether it’s our games, new products and technologies. We understand that great ideas come from great people, and great people thrive when they’re trusted to challenge, change, improve, and perfect our products and processes. Our strength lies in the diversity of our skills, and that comes from the diversity of our people. 

The Workshop is committed to being a diverse and inclusive workplace where we learn from each other, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof,) and programming language preference. As an equal opportunity employer, we offer a pleasant, supportive place to work – whoever you are. It’s a place where you can try new ideas, take risks, and move Fearlessly Forward.

Your Mission

To enhance the productivity of our users by empowering them through making Information Technology resources readily available and accessible. Also providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their different roles.

What you'll do

  • Provide computer systems troubleshooting and support to a corporate user base of approx. 600 users across multiple offices: Windows, Mac and Linux.
  • Provide timely and consistent support, acknowledging and recording all issues and requests by a ticketing system.
  • Handle network and desktop setup for New Employees/Visitors and office moves.
  • Installation and setup of servers/network devices like switches, routers, firewalls, etc.. with remote guidance.
  • Handle Telephone/video conferencing services (Desk, softphones and mobile) issues for current and new users.
  • Remote manage users' equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.
  • Manage hardware inventory and purchasing requests.
  • Manage printer queues systems.
  • Create documentation for corporate policies and processes.
  • Share knowledge of company corporate tools with the users to ease their day-to-day work.
  • Support backup and restore the policy of users' equipment.
  • Optimize and automate repetitive tasks.
  • Work on project roll-outs and report their progress.

What you'll bring

  • Minimum 2 – 3 years of experience in a Desktop support\Technical Support role.
  • Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, VPN, Routing, Switching, and Firewalls.
  • Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers, fax machines, scanners, copiers, and audio/visual equipment (cisco/Webex)
  • Proven experience administering: Microsoft Windows 10, Microsoft Office 2016-2019, and macOS.
  • Strong skills managing Active Directory (Users, contacts, permissions, policies, groups...)
  • Experience with management systems SCCM/MDT and/or MDM (XenMobile, Airwatch, MobileIron)
  • Experience with Dell/Lenovo/HP/Apple hardware
  • Ability to work well under pressure.
  • High-level soft-skills to manage requests from VIP/Execs.
  • A strong sense of responsibility and initiative and an ability to complete tasks accurately.
  • Ability to work in a team environment and independently.
  • Expected to be familiar with all corporate processes and policies.
  • Excellent verbal and written communication skills with high interpersonal skills and customer orientation.
  • Some physical lifting required.

What's in it for you

  • Inspiring and fulfilling work at the innovative, value-driven global company that uses cutting-edge tech
  • Global work experience in agile methodology
  • International, friendly and inclusive multi-cultural environment (over 35 nationalities that speak altogether almost 30 languages!)
  • Attractive salary and flexible benefits package (incl. medical insurance for you and your family, life insurance, free language classes)
  • Playful, accessible office in the Technology Park of Málaga with a free, private bus connection from the city center and a range of workplace perks
  • Flexible working hours and ways of working, well-being programs, learning and growth opportunities every day
  • Relocation package for you and your family including soft-landing package services to help you settle down in Spain  (if you are moving from a different city/country)
  • The flexibility of working from home or in the office to stay both safe and collaborative
  • Team building events, Learning Labs, Hackathons, Designatons, and even Referathons!
  • Opportunity to shape the tech community inside and outside of The Workshop, mentoring and sharing knowledge with others
  • Six weeks’ paid leave for every four years of service

 

Sounds good? Then we’d love to hear from you!

Usually responds within three days

Or, know someone who would be a perfect fit? Let them know!

Málaga

Calle Severo Ochoa, 16
29590 Málaga Directions View page

Our culture

We’re lucky enough to have a home in two of Europe’s best tech cities – London and Malaga – and are proud of our diversity. Our Inventors represent over 40 different nationalities and almost 30 languages.


Already working at The Workshop?

Let’s recruit together and find your next colleague.

email
@theworkshop.com
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