IT Manager

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Who we are

The Workshop is a tech company that develops incredible software for the online gaming industry. Living by the motto “Fearlessly Forward,” innovation is at the center of everything we do, whether it’s our games, new products, and technologies. We understand that great ideas come from great people, and great people thrive when they’re trusted to challenge, change, improve, and perfect our products and processes. Our strength lies in the diversity of our skills, and that comes from the diversity of our people. 

The Workshop is committed to being a diverse and inclusive workplace where we learn from each other, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof,) and programming language preference. As an equal opportunity employer, we offer a pleasant, supportive place to work – whoever you are. It’s a place where you can try new ideas, take risks, and move Fearlessly Forward.

Your mission

As an IT Manager, you will lead an expert team of IT Services specialists that are responsible for supporting and maintaining 24x7 mission-critical systems, applications, and services. 

Alongside your peers, you will use your experience and expertise to jointly lead the 'squads' teams and further develop and build their capabilities through coaching and mentoring. You will also be responsible for ensuring the tracked progress and completion of technical initiatives the squad will be responsible for following Agile methodologies being able to report their progress working closely with product and service delivery teams.

You will work closely with some of the brightest IT professionals in the industry using only the latest and best-in-class tools and platforms. With peers and clients locally and around the world, you will support leading-edge services for 1000+ users, focused on ensuring high availability and performance.

What you'll do

  • Produce a clear direction to the squad team/s (Network, Security, Storage, Virtualisation, Linux, Microsoft, Application Services, Developers, and Desktop Support), improving and encouraging collaboration between them.
  • Support and manage a team/s of 8-10 people
  • Work closely with peers to ensure team alignment and proactively contribute to the strategic planning and direction of the group.
  • Ensure the ongoing recruitment and development of staff within the team providing on-the-job and regular formal coaching to direct reports.
  • Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
  • Drive continuous performance improvements: proactively identify and implement processes & procedures that improve the effectiveness of the team and all relevant applications and systems supported.
  • Play an orchestration role in the design and implementation of all managed technology solutions.
  • Identify areas of future growth, collaborate with other parties to assess the validity, plan and implement the accepted solutions.
  • Manage IT operations and implement quality standards to ensure that IT services/performance are monitored and measured to meet the highest levels of quality and performance.
  • Ensure a detailed set of documentation related to all services within scope is both developed and maintained.
  • Act as a key point of escalation for any related issues that may arise and work with customers where required.
  • Support and drive projects, working with appropriate stakeholders and team, offering assistance and recommendations where required.
  • Tracking and resolving issues, risks, and dependencies across projects and programs.
  • Project status reporting, resource management, and staffing needs.

What you'll bring

The ideal ITSG Manager will possess some or all of the following attributes

  • Highly experienced within the IT services sector leading teams of ICT technical staff or similar management roles.  
  • Experience supporting 24x7 infrastructure and applications in large enterprises.
  • Experience with IT projects and an awareness of project management approaches and methodologies along with Agile ways of working.
  • Ability to work outside of normal business hours when needed including international travel to global office locations.
  • Demonstrated ability to monitor results against established quality standards.
  • Demonstrated ability to set and meet deadlines and manage related risks.
  • Demonstrated ability to manage multiple tasks and competing priorities in a continuously changing environment.
  • Ability to analyze, diagnose, suggest and implement process changes.
  • Ability to solve problems and take prompt decisive action.
  • Strong interpersonal skills and the ability to work in a team environment.
  • Extremely organized with strong attention to detail.
  • Demonstrated experience in building effective professional relationships and maintain contacts with internal and external stakeholders.
  • Demonstrated experience of contributing to the development of an effective team including mentoring, coaching, and advising team members.
  • Proven experience in working with globally distributed teams and stakeholders.
  • Ability and willingness to contribute as part of a Leadership Team.
  • Excellent written and oral communication skills.
  • Related education/certification.

What's in it for you

  • Inspiring and fulfilling work at the innovative, value-driven global company that uses cutting-edge tech
  • Global work experience in agile methodology
  • International, friendly and inclusive multi-cultural environment (over 35 nationalities that speak altogether almost 30 languages!)
  • Attractive salary and flexible benefits package
  • Playful, accessible office with a range of workplace perks
  • Flexible working hours and ways of working, well-being programs, learning and growth opportunities every day
  • Relocation package for you and your family including soft-landing package services to help you settle down (applicable in Spain, if you are moving from a different city/country)
  • Team building events, Learning Labs, Hackathons, Designathons, and even Referathons!
  • Opportunity to shape the tech community inside and outside of The Workshop, mentoring and sharing knowledge with others
  • Six weeks’ paid leave for every four years of service

Additional information

  • Remote status

    Temporarily remote

We usually respond within three days

Or, know someone who would be a perfect fit? Let them know!

Málaga

Calle Severo Ochoa, 16
29590 Málaga Directions View page

Our culture

We’re lucky enough to have a home in two of Europe’s best tech cities – London and Malaga – and are proud of our diversity. Our Inventors represent over 40 different nationalities and almost 30 languages.


Already working at The Workshop?

Let’s recruit together and find your next colleague.

email
@theworkshop.com
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