Systems Analyst

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Who we are

The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.

What we believe

We understand that great ideas come from great people, and great people thrive when they’re trusted to challenge, change, improve, and perfect our products and processes. Our forte lies in the diversity of our skills – and that comes from the diversity of our people.

Our commitment to you

The Workshop is committed to being a diverse and inclusive workplace, where we all learn together, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof), and programming language preference. As an equal opportunity employer, we offer a friendly, supportive working environment for all. It’s a place where you can try new ideas, take risks, and enjoy the support to move Fearlessly Forward.

What you'll do

  • Provide Tier 1 Service Desk services to our customers as part of a rostered team providing 24/7 coverage
  • Manage Service Operation processes as required
  • Manage major IT incidents from detection to resolution according to Major Incident Management protocol(s) and in conjunction with the ITSM
  • Work closely with support teams, 3rd parties, and Business Divisions
  • Monitor incident and service queues and ensure tickets are progressed in accordance with agreed operational level procedures
  • Prepare ‘start of day’ packs for geographically distributed engineering teams.
  • Cooperate closely with ITSM
  • Provide continual improvement feeds to Business Analyst

What you'll bring

  • Approximately 3 years overall industry experience
  • CDN products exposure
  • Strong communication skills and stakeholder management
  • Experience with incident, change or problem management processes
  • Ability to work on a rotational shift basis, on weekends, and outside of typical business hours
  • Business fluency in English
  • ITIL® Knowledge
  • Strong analytical skills
  • Experience in geographically spread technology support organization.
  • Experience in supporting remotely located end users, VIPs, systems,
  • Understanding of the impact of technology on the business.
  • Basic knowledge of network and server infrastructure
  • Well organized, ability to multitasking
  • Self-driven, Self-starter.

What's in it for you

  • Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech
  • Attractive salary and customisable benefits package
  • Flexible working hours and ways of working
  • Contemporary and accessible office environments with a range of workplace perks
  • Six weeks’ paid leave for every four years of service
  • Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country)
  • Being part of a team with a forward-looking, international mindset and agile working practices
  • A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages)
  • Wellbeing programmes, learning and personal growth opportunities
  • A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons
  • Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing

Additional information

  • Remote status

    Flexible remote

We usually respond within three days

Or, know someone who would be a perfect fit? Let them know!

Málaga

Calle Severo Ochoa, 16
29590 Málaga Directions View page

Our culture

We’re lucky enough to have a home in two of Europe’s best tech cities – London and Malaga – and are proud of our diversity. Our Inventors represent over 40 different nationalities and almost 30 languages.


Already working at The Workshop?

Let’s recruit together and find your next colleague.

email
@theworkshop.com
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