Jira Administrator

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Who we are

The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.

We understand that great ideas come from great people, and great people thrive when they’re trusted to challenge, change, improve, and perfect our products and processes. Our forte lies in the diversity of our skills – and that comes from the diversity of our people.

We are committed to being a diverse and inclusive workplace, where we all learn together, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof), and programming language preference. As an equal opportunity employer, we offer a friendly, supportive working environment for all. It’s a place where you can try new ideas, take risks, and enjoy the support to move Fearlessly Forward.

Your Mission

The Jira Administrator will be part of a team that supports and maintains our 24x7 mission-critical corporate applications and will help ensure company productivity through the configuration of the Atlassian Jira and Confluence software tools, customizing Agile workflow processes, reports, and systems. The responsibilities include implementation of new Jira instances, configuration, upgrades, and maintenance, optimization, as well as tier 3 support. In addition to this, you will also be a key contact for stakeholders and assist with the team’s technology direction.

You will work with the brightest IT professionals in the industry using only the latest and best in class tools and platforms. With peers and clients locally and around the world, you will support leading-edge infrastructures and services for 1000+ users, focused on ensuring high availability and performance.

What you'll do

  • Supports JIRA and Confluence administration, including creation and management of customized and complex projects, workflows, security schemes, fields, dashboards and reports configurations.
  • Leads JIRA/Confluence upgrades providing full comprehensive communications and guidance to stakeholders and end users.
  • Installs, manages and administers Jira add-ons, plugins, and extensions.
  • Manages system integrations with customers/third parties leading projects.
  • Gathers requirements related to business process workflows or related to process improvement identifying where functionalities could or could not be implemented.
  • Troubleshoots and proposes solutions for a variety of complex problems and technical issues taking a holistic and preventive perspective across systems and technologies.
  • Propose remedies/solutions to existing problems recognized by others.
  • Manage processes for testing and approving new add-ons and application integrations.
  • Creates and maintains detailed technical and user facing documentation.
  • Develop / manage Common and custom JIRA Project configuration
  • Develop / maintain user groups and assignment to projects
  • Develop / maintain Wiki site in Confluence to support a knowledge base on tools usage
  • Develops and delivers formal and informal technical training and presentations on JIRA and Confluence use to employees and new joiners.
  • Work with Atlassian Premier Support and Technical Account Manager to manage overall health and performance of the infrastructure

What you'll bring

  • Expert level tool administration knowledge on JIRA, and proficiency in Atlassian tool suite.
  • 3+ years of experience with Atlassian JIRA Software Server or Data Center.
  • 3+ years of Jira Software and Jira service desk administration experience
  • 2+ Years of Linux Administration Experience
  • Bachelors degree in Computer Network, Systems Administration or related degree
  • Confluence administration experience
  • Basic programming knowledge (Java and/or Groovy).
  • Automation for Jira experience
  • Ability to quickly learn new product and business concepts.
  • Ability to work in a constantly changing environment.
  • Experience with Agile methodology
  • Self-motivated personality with the ability to work independently
  • Good English level (spoken and written).

Nice to have:

  • Atlassian Jira  certifications.

What's in it for you

  • Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech
  • Attractive salary and customisable benefits package
  • Flexible working hours and ways of working
  • Contemporary and accessible office environments with a range of workplace perks
  • Six weeks’ paid leave for every four years of service
  • Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country)
  • Being part of a team with a forward-looking, international mindset and agile working practices
  • A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages)
  • Wellbeing programmes, learning and personal growth opportunities
  • A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons
  • Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing

Additional information

  • Remote status

    Flexible remote

We usually respond within three days

Or, know someone who would be a perfect fit? Let them know!

Málaga

Calle Severo Ochoa, 16
29590 Málaga Directions View page

Our culture

We’re lucky enough to have a home in two of Europe’s best tech cities – London and Malaga – and are proud of our diversity. Our Inventors represent over 40 different nationalities and almost 30 languages.


Already working at The Workshop?

Let’s recruit together and find your next colleague.

email
@theworkshop.com
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