Who we are

The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.

What we believe

We understand that great ideas come from great people, and great people thrive when they’re trusted to challenge, change, improve, and perfect our products and processes. Our forte lies in the diversity of our skills – and that comes from the diversity of our people.

Our commitment to you

The Workshop is committed to being a diverse and inclusive workplace, where we all learn together, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof), and programming language preference. As an equal opportunity employer, we offer a friendly, supportive working environment for all. It’s a place where you can try new ideas, take risks, and enjoy the support to move Fearlessly Forward.

Your Mission

As a Loyalty Analyst, you will be responsible for insight and analysis into the performance of our Loyalty product suite. You will combine your domain knowledge and experience of quantitative and statistical methods to ensure that our overall product and business strategies are firmly data driven and that our Loyalty team have everything they need to operate and improve their product offerings.

You will be a specialist in the Loyalty product data and help drive product strategy and understand the performance of our Loyalty products as an embedded member of their team. You will work with our Analytics team who help drive all of TWS’s decision-making, informs product & feature strategies, and delivers detailed critiques of product feature performance. The Analytics team will be support your skills development and your learnings in best practice and our latest technologies and you will own major deliverables working directly with our leadership every day.

Working with the Loyalty team, you will combine data sources to provide a comprehensive overview of all product performance including customer behavior. This position requires limited International travel.

What You’ll Do

• Take responsibility for the end-to-end delivery of Loyalty Analytics requests. This will include everything from integrating new data sources, visualizing data and presenting the output.
• Provide your own critique on product performance, and provide thoughtful recommendations on options to improve the product suite and influence the product roadmap
• Work with our Loyalty leadership to understand their major business problems, and help resolve them using data & analytics. You will own key analytics deliverables, significant analytics projects and take on the full analytics requirements of an entire business area
• Define and measure business success, quality metrics, standards and reporting. You will use analytics best practices to review business performance and provide concrete recommendations on product features, new game launches, and market trends
• Structure, analyze and report on performance from data extraction (SQL), to statistical analysis (R or Python) to visualization (Tableau)
• Work with Loyalty leadership to define and measure the key user behavior within digital products, identify key data points and how they relate to broader product strategy
• Assist in projects outside your core area, at times connecting to new and unexplored datasets, based on the overall needs of the organization

What You’ll Bring

• Be a driven learner, capable of identifying your own areas of self-development and then leveraging the team’s expertise to build your analytical knowledge and skills
• Be a patient & capable teacher & leader, able to effectively negotiate complex projects and deliver significant outcomes for senior, and potentially difficult, clients
• Have proven experience of understanding and solving business problems
• Be an experienced communicator, able to communicate complex technical concepts to a non-technical audience
• Significant personal experience in gaming or gambling is preferred, however a knowledge and personal experience in making wagers is the minimum required
• Experience in Business Intelligence, reporting & visualization tools (i.e. Tableau)
• SQL, relational database knowledge and Excel skills
• Data manipulation and analysis skills
• Experience with R and / or Python

 What's In It For You: 

• Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech
• Attractive salary and customisable benefits package
• Flexible working hours and ways of working
• Contemporary and accessible office environments with a range of workplace perks
• Six weeks’ paid leave for every four years of service
• Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country)
• Being part of a team with a forward-looking, international mindset and agile working practices
• A friendly, inclusive, and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages)
• Wellbeing programmes, learning, and personal growth opportunities
• A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons, and Designathons
• Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing