Who we are

The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.

Your mission

The Application Systems engineer will be part of a team that supports and maintains our 24x7 mission critical corporate Applications. You will be responsible for keeping all customer facing systems running smoothly 24/7 by actively monitoring the applications and systems using available monitoring tools. The responsibilities include implementation of onboarding of new Application services, upgrades, integrations, lifecycle management and tier 3 support. In addition to this, you will also be a key contact for stakeholders and assist with the team’s technology direction.

What you'll do

• Act as a key point of escalation for any related issues that may arise and work with stakeholder where required
• Hunt proactively any potential issues and prevent incidents by debugging production issues across the application stack.
• Follow standard operating procedures (SOP) in order to support the application
• Create and maintain documentation to ensure knowledge accessibility
• Drive continuous performance improvements: identify and implement process & procedures that improve the effectiveness
• Participate in incident triage and post-mortem reviews, and document any findings
• Participate in an on-call support rotation to provide technical support
• Collaborate with a variety of stakeholders including vendors to define application requirements, locate viable solution alternatives, implement, test and support the selected solutions
• Play a key role in the design and implementation of all Enterprise Application managed technical solutions
• Identifying essential maintenance and enhancements to the end-to-end services and actively overseeing the required
• Responsible for the application support and communication with relevant support teams
• Provide analysis and problem definition for production issues
• Resolve known issues, escalate to vendors or internal support
• Responsible of implementation of application and/or database updates and patching after hours
• Write documentation to describe application installation, operating procedures and application objectives
• Work with Project Management to plan and deliver project tasks
• Drive the standardization of applications maintenance and apply automation when possible

What you'll bring

• Experience on supporting large scale applications and systems in multi cloud environment
• Strong debugging and troubleshooting skills of applications error logs and audit trails.
• Experience in reviewing and analyzing operating system error logs in Linux and Windows based environments.
• Hunting mentality for system uptime and performance - explore edge cases, failure nodes, behaviors, or specific implementations.
• Experience on using and configuring monitoring tools such as, Nagios, Icinga, Prometheus, Grafana, ELK stack, Splunk.
• Management principles, CRM, Collaboration Tools like Jira, Confluence and Slack a like chat applications.
• Devops mindset and experience with CICD/automation and scripting languages such as Ansible, Jenkins, Terraform, Puppet, Powershell or bash.
• Demonstrated ability to manage multiple tasks and competing priorities.
• Relevant experience in Service Delivery, Incident Management, Change and Problem Management Process.
• Excellent written and oral business communications skills in English.
• At least 2 years of experience in Application support.
• Ability to work well under pressure.
• Ability to solve problems and take prompt decisive action
• Strong interpersonal skills with a can-do attitude to work in a team environment.
• Extremely organized with a strong attention to detail.

Nice to have:

• Experience with the following systems would be an asset: OpenStack, VMWare, GCP, AWS, Kubernetes, Docker
• A solid understanding of: networking infrastructure and protocols, Firewalls, Load balancers, TCP/IP, DNS, DHCP, WINS, SNMP
• Good knowledge of SQL with ability to optimize queries, stored procedures, jobs and database performance
• Experience managing end customers will be an asset

What's in it for you

• Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech
• Attractive salary and customisable benefits package
• Flexible working hours and ways of working
• Contemporary and accessible office environments with a range of workplace perks
• Six weeks’ paid leave for every four years of service
• Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country)
• Being part of a team with a forward-looking, international mindset and agile working practices
• A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages)
• Wellbeing programmes, learning and personal growth opportunities
• A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons
• Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing

Our values

We understand that great ideas come from great people, and great people thrive when they’re trusted to challenge, change, improve, and perfect our products and processes. Our forte lies in the diversity of our skills – and that comes from the diversity of our people.

The Workshop is committed to being a diverse and inclusive workplace, where we all learn together, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof), and programming language preference. As an equal opportunity employer, we offer a friendly, supportive working environment for all. It’s a place where you can try new ideas, take risks, and enjoy the support to move Fearlessly Forward.