Who we are

The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.

Within The Workshop, you will work at MSP division, a highly private, managed services and data centre hosting facility. We offer an array of different products and services including cloud, co-location, managed security and many other ‘as a’ services. Our business is made up of diverse, highly skilled people who enable our customers and their businesses by matching the right solutions to their technology needs. The IT Services Group is at the heart of the value chain for MSP. Our team which consists of Product, Core Engineering, IT Services, Support and Architecture are a tight knit operating unit where excellence is the standard.

Within our IT Services Group, we're on the lookout for experienced Business Analysts tasked with optimizing performance, diagnosing issues, implementing process enhancements, and aligning customer activity with long-term value. The ideal Business Analyst should come equipped with a good technical background, exceptional interpersonal skills, a structured and organized approach, goal-driven orientation, and the capability to work autonomously while proactively proposing solutions to challenges.

What you'll do

• Capture, elaborate, maintain traceability, prioritize and communicate requirements from inception through project deliverables
• Support PM with follow up actions for team members to assist delivery and resolve blockers
• Assist the Team Lead to ensure epics, and tasks are clearly communicated and can be estimated and worked on by engineering team
• Collaborate with the teams to further refine tasks and acceptance criteria, including identifying functional and non-functional requirements
• Support the mapping of dependencies and sequencing of tasks
• Work with stakeholders to clarify and document objectives and success criteria
• Build reports and tailor documentation to different audiences, ensuring effective knowledge transfer
• Maintain a technical understanding of the solution being delivered, and facilitate technical discussions with SMEs
• Facilitate discovery meetings, demos, trainings or reviews
  
  What you'll bring
• Experience in a Technical Business Analysis role or similar
• Experience in functional and non-functional requirements management
• Experience in stakeholder management
• Ability to bridge the gap between tech and non-tech stakeholders
• Used to work with tools such as MS Office Suite, PowerBI or Tableau for Reporting
• Advanced user of Jira and Confluence Atlassian tools
• Used to making decisions based on data analysis
• Ability to produce technical documentation, end-user guides, process modelling and training materials

Proven experience/knowledge of any of these areas is a plus:

• Data/systems migration or Infrastructure
• Network monitoring/ protocols
• Proven experience working closely with a development team
• ITIL or Agile

Soft skills:

• Confident communicator with excellent written and verbal communication skills in English
• Great general technical knowledge and a willingness to learn
• Creative problem-solving mindset and can-do attitude
• Strong attention to detail combined with an ability to see the big picture
• Ability to work autonomously in a fast-paced, fast-changing environment
• Results oriented

What's in it for you

• Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech
• Attractive salary and customisable benefits package
• Flexible working hours and ways of working
• Contemporary and accessible office environments with a range of workplace perks
• Six weeks’ paid leave for every four years of service
• Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country)
• Being part of a team with a forward-looking, international mindset and agile working practices
• A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages)
• Wellbeing programmes, learning and personal growth opportunities
• A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons
• Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing