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Desktop Support Specialist

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Who we are

The Workshop is a tech company that develops incredible software for the online gaming industry. Living by the motto “Fearlessly Forward,” innovation is at the centre of everything we do, whether it’s our games, new products and technologies. We understand that great ideas come from great people, and great people thrive when they’re trusted to challenge, change, improve, and perfect our products and processes.Our strength lies in the diversity of our skills, and that comes from the diversity of our people. The Workshop is committed to being a diverse and inclusive workplace where we learn from each other, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof,) and programming language preference. As an equal opportunity employer, we offer a pleasant, supportive place to work – whoever you are. It’s a place where you can try new ideas, take risks, and move Fearlessly Forward.

Your Mission 

To enhance the productivity of our users by empowering them through making Information Technology resources readily available and accessible. Also providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their different roles.

What you'll do

  • Provide computer systems troubleshooting and support to corporate user base of approx. 400 users across multiple offices: Windows, Mac and Linux.
  • Provide timely and consistent support, acknowledging and recording all issues and requests.
  • Handle network and desktop setup for New Employees/Visitors and office moves.
  • Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users.
  • Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.
  • Manage hardware inventory and purchasing requests.
  • Manage printers queues systems.
  • Create documentation for corporate policies and processes.
  • Share knowledge of company corporate tools with the users to ease their day to day work.
  • Support backup and restore policy of users equipment.
  • Optimize and automate repetitive tasks.
  • Work on project roll-outs and report their progress.


What you'll bring

  • Experience in a Desktop support\Technical Support role.
  • Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, and hardware and software VPN clients.
  • Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls.
  • Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers,fax machines, scanners, copiers and audio/visual equipment (cisco/webex)
  • Proven experience administering: Microsoft Windows 7/8/10, Microsoft Office 2007-2016, MacOS and Linux.
  • Strong skills managing Active Directory (Users, contacts, permissions, groups...)
  • Experience with management systems SCCM/MDT and MDM (XenMobile, Airwatch, MobileIron)
  • Security Services - Trend Micro/EPO/WSUS/Secunia/VPN
  • Experience with Dell/Lenovo/HP/Apple hardware
  • Ability to work well under pressure.
  • Ability to work in a team environment and independently.
  • Expected to be familiar with all corporate processes and policies.
  • Excellent verbal and written communication skills with high interpersonal skills and customer orientation.
  • Work on a rota basis.
  • Some physical lifting required.

What's in it for you

Our Inventors enjoy…  

  • Private medical insurance
  • Pension plan
  • Fun social events – from our weekly Thirsty Thursday drinks trolley to our big seasonal parties.
  • Learning and training opportunities to keep skills sharp
  • Season ticket loan
  • Soft drinks and fresh fruit
  • Ping pong, darts and pool
  • Regular Hackathons and Designathons 
  • Six weeks’ paid leave for every four years of service

 …and loads more


Usually responds within three days

Or, know someone who would be a perfect fit? Let them know!

London

W1F 7TF
W1F 7TF London Directions

Our culture

We’re lucky enough to have a home in two of Europe’s best tech cities – London and Malaga – and are proud of our diversity. Our Inventors represent 36 different nationalities and 27 languages.


Already working at The Workshop?

Let’s recruit together and find your next colleague.

email
@theworkshop.com
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