Systems Analyst

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Who we are

The Workshop is a tech company that develops incredible software for the online gaming industry. Living by the motto “Fearlessly Forward,” innovation is at the centre of everything we do, whether it’s our games, new products and technologies. We understand that great ideas come from great people, and great people thrive when they’re trusted to challenge, change, improve, and perfect our products and processes.Our strength lies in the diversity of our skills, and that comes from the diversity of our people. The Workshop is committed to being a diverse and inclusive workplace where we learn from each other, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof,) and programming language preference. As an equal opportunity employer, we offer a pleasant, supportive place to work – whoever you are. It’s a place where you can try new ideas, take risks, and move Fearlessly Forward.

Your mission

To create a great customer experience by providing consistency of delivery across every interaction in a day to day IT support. To extend your technical capability and, combined with strong process and documentation, provide a resolve on first contact service wherever possible.

You will collaborate with overseas teams to ensure delivery of consistent, high quality support and effective coverage within a 24/7 follow the sun model. You are expected to work on a rotational shift basis including weekends but NOT night shifts.

What you'll do

  • Provide Tier 1 Service Desk services to our customers
  • Manage Service Operation processes as required
  • Manage major IT incidents from detection to resolution according to Major Incident Management protocol(s) and in conjunction with the ITSM
  • Work closely with support teams, 3rd parties, and Business Divisions
  • Monitor incident and service queues and ensure tickets are progressed in accordance with agreed operational level procedures
  • Prepare ‘start of day’ packs for geographically distributed engineering teams.
  • Cooperate closely with ITSM
  • Provide continual improvement feeds to Business Analysts

What you'll bring

The ideal Systems Analyst will possess some or all of the following attributes

  • Approximately 3 years overall industry experience.
  • Experience in geographically spread technology support organization and supporting remotely located end users, VIPs, systems,
  • Basic knowledge of network and server infrastructure
  • Experience with incident, change or problem management processes
  • Experience working with creating documentation and how-to guidelines for customers
  • Ideally, ITIL® Foundation certification.
  • Understanding of the impact of technology on the business.
  • Strong communication skills and stakeholder management 
  • Business fluency in English
  • Strong analytical skills
  • Well organized, ability to multitasking

What's in it for you

  • Challenging and fulfilling work at an innovative, global company that uses cutting-edge tech
  • Global work experience in an agile methodology
  • International, friendly and inclusive multi-cultural environment (over 40 nationalities that speak altogether almost 30 languages!)
  • Competitive salary and relocation packages for you and your family
  • Playful office in the Technology Park of Málaga with a free, private bus connection from the city centre
  • Flexible working hours, well-being programs, learning and growth opportunities
  • Team building events, learning labs, Hackathons/Designatons and extravagant corporate events
  • Opportunity to shape the tech community inside and outside of The Workshop, mentoring and sharing knowledge with others
  • Workplace perks including gaming consoles, darts, pool, foosball, books, massages and a kitchen full of coffee, fruit and even ice-cream
Usually responds within three days

Or, know someone who would be a perfect fit? Let them know!

Málaga

Calle Severo Ochoa, 16
29590 Málaga Directions

Our culture

We’re lucky enough to have a home in two of Europe’s best tech cities – London and Malaga – and are proud of our diversity. Our Inventors represent over 40 different nationalities and almost 30 languages.


Already working at The Workshop?

Let’s recruit together and find your next colleague.

email
@theworkshop.com
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