Application Support Engineer – Dynamics 365

You will be responsible for ensuring the administration, performance, availability, and security of the on premise Dynamics 365 ERP system. You will also be the point of contact for various teams.
Scroll to content

Who we are

The Workshop is a tech company that develops incredible software for the online gaming industry. Living by the motto “Fearlessly Forward,” innovation is at the centre of everything we do, whether it’s our games, new products and technologies. We understand that great ideas come from great people, and great people thrive when they’re trusted to challenge, change, improve, and perfect our products and processes.Our strength lies in the diversity of our skills, and that comes from the diversity of our people. The Workshop is committed to being a diverse and inclusive workplace where we learn from each other, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof,) and programming language preference. As an equal opportunity employer, we offer a pleasant, supportive place to work – whoever you are. It’s a place where you can try new ideas, take risks, and move Fearlessly Forward.

What you'll do

As the Application Support Engineer – Dynamics 365 will be part of our team and will join our expanding Information Technology Services Group.

You will be responsible for ensuring the administration, performance, availability, and security of the on premise Dynamics 365 ERP system. You will also be the point of contact for various teams especially with Finance.

·       Be point of reference for all questions related to on premise Microsoft Dynamics 365.

·       Install, configure, maintain and monitor all aspects of Microsoft Dynamics 365 in both production and non-production environments.

·       Evaluate and respond to logs and alerts related to Dynamics 365 system stability or performance

·       Monitor daily backup operations, ensuring all required file systems and system data are backed up successfully to the appropriate media and necessary replication targets

·       Manage the user role configuration of the Dynamics 365 system.

·       Perform periodic performance reporting to support capacity planning and reconfiguration of the Dynamics 365 environment.

·       Proactively identify ways to improve reliability and efficiency of the Microsoft Dynamics 365 and their environments, including monitoring, reporting and trending.

·       Responsible to enforce policies and follow best practices relating to security and system stability.

·       Responsible for contributing to the Microsoft Dynamics 365 strategy and roadmap.

·       Optimize Microsoft Dynamics 365 performance through identifying and implementing upgrades and improvements, proactively creating scripts to automate repetitive tasks.

·       Prepare quality documentation and specifications, including Microsoft Dynamics 365 implementation outlines, standards, best practices and training materials.

·       Drive continuous performance improvements, identify and implement processes and procedures that improve the effectiveness for users and meet best practice.

What you'll bring

The ideal Application Support Engineer - Dynamics 365 will possess some or all of the following attributes:

·       Demonstrated seniority and overall IT experience in Dynamics 365 implementations

·       Sound knowledge in the following:

o   Microsoft Dynamics 365 Finance administration

o   Implementation of on premise Dynamics 365 solutions and its supporting hardware and software

o   MS services such as Active Directory and how it relates to Dynamics 365 administration and configuration

o   Dynamics 365 security implementation

o   Dynamics 365 integration components, including Application Integration Framework, DMF and other tools

o   Deploying 365 software modifications

o   SQL database administration

·       Ability to quickly learn new technologies and business functions

·       Strong interpersonal skills and the ability to work in a team

·       Excellent English verbal and written communication skills

What's in it for you

  • Challenging and fulfilling work at an innovative, global company that uses cutting-edge tech
  • Global work experience in an agile methodology
  • International, friendly and inclusive multi-cultural environment (over 35 nationalities that speak altogether almost 30 languages!)
  • Competitive salary and relocation packages for you and your family
  • Flexibility of working from home/office to stay both safe and collaborative
  • Relocation package for you and your family to Malaga
  • Flexible working hours, well-being programs, learning and growth opportunities
  • Team building events, learning labs, Hackathons/Designatons 
  • Opportunity to shape the tech community inside and outside of The Workshop, mentoring and sharing knowledge with others

Sounds good? Then we’d love to hear from you.

Usually responds within three days

Or, know someone who would be a perfect fit? Let them know!


Calle Severo Ochoa, 16
29590 Málaga Directions View page

Our culture

We’re lucky enough to have a home in two of Europe’s best tech cities – London and Malaga – and are proud of our diversity. Our Inventors represent over 40 different nationalities and almost 30 languages.

Already working at The Workshop?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor